167 questions shown
Select your journey, service and vehicle category, enter the required journey and passenger information, review the booking details and price, accept the applicable Terms & Conditions and complete the required payment step. Some standard bookings can be confirmed directly. Services requiring additional operational verification or a personalised offer may follow a validation or quotation process before final confirmation.
Not necessarily. Payment status and booking status are separate. Depending on the booking process, a payment may be authorised or received while operational validation is still required. Your booking confirmation shows the contractual status of your booking.
A request tells us what service you would like. A confirmed booking has completed the applicable contractual confirmation process. A quote request, availability enquiry or preliminary discussion is not automatically a confirmed booking.
Yes. We may propose an Alternative Offer, for example with a different time, vehicle category or other relevant service condition. If it materially changes your booking, it only becomes applicable after the required acceptance. Silence is not acceptance.
Yes. The person making the booking must have the necessary authority and provide accurate passenger and journey information. The passenger, payer and person managing the booking do not necessarily have to be the same person.
Yes. A third party may pay. Payment does not automatically make that person the Customer or give them authority to modify or cancel the booking.
The authoritative price is the Booking Price shown for the applicable version of your booking. Distances, journey times, map information or other technical calculations may help calculate a price but are not themselves the contractual Booking Price.
Depending on the booking, we may offer 100% payment at booking or a 25% advance payment followed by the remaining balance. The 25% advance is an acompte, not arrhes.
No. Choosing full payment instead of the 25% advance does not by itself change the Booking Price.
Bookings made less than seven days before the Service are normally payable in full.
Only when specifically authorised for your booking. Payment at the time of Service is not an automatic option and the chauffeur cannot independently negotiate a different arrangement.
Only under a separate agreed arrangement. Corporate status does not automatically provide credit, deferred payment or 30-day terms.
Yes. The initial commercial 60-minute period begins at the server-recorded first successful payment authorisation or, if there is no authorisation, the first successful payment. An uncertain or failed attempt does not start it. Cancellation within that period carries 0% cancellation liability. This is a contractual benefit, not a general statutory 14-day withdrawal period for the transport Service.
Within the initial 60 minutes: 0% remains due. After 60 minutes and at least 24 hours before the Service: 25% remains due. Less than 24 hours before the Service: 100% remains due, subject to mandatory law and more favourable Particular Conditions.
Within the initial 60 minutes: 0%. After 60 minutes and at least 72 hours before the Service: 25%. Less than 72 hours before the Service: 100%, subject to mandatory law and more favourable Particular Conditions.
No. Peak classification and day-based pricing rules are separate. A Saturday, Sunday or public holiday does not automatically make a booking Peak.
Not necessarily. The amount paid and the amount contractually due after cancellation are separate. If liability is 25%, the excess paid is refundable.
No. The 25% payment is an advance, not an automatic cap on cancellation liability.
The outbound and return legs can be treated separately. Cancelling one leg does not automatically cancel the other. For a clear cancellation request from an authorised person, the time ALPS AZUR receives it determines the applicable window for that leg; administrative checks do not move that time. A question or quotation request is not a cancellation.
You can request a change. Material changes may require a formal Amendment.
No. A message or request does not automatically overwrite the current authoritative booking.
A material Amendment becomes applicable when it has been validly accepted and activated.
Yes, if the requested change materially changes the Service or resources. Any material price consequence must be communicated before acceptance.
No.
The authoritative Pickup Time is the time shown in the currently applicable contractual version of your booking.
No. Scheduled, estimated and actual flight times are operational information and do not automatically change Pickup Time.
Where available, flight tracking may help Operations manage the Service, but it does not silently rewrite Pickup Time. A contractual change uses the applicable Amendment process.
No. Immigration, baggage, customs, equipment and reaching the meeting point may require additional time.
60 minutes, starting strictly from the authoritative Pickup Time.
30 minutes from the authoritative Pickup Time.
15 minutes from the authoritative Pickup Time.
Yes. An additional 5-minute free tolerance applies.
If the chauffeur and vehicle remain genuinely allocated and continue waiting: Economy Van - €60 for the first started paid hour, then €30 per subsequent started 30 minutes. Business / V-Class - €75, then €40 per subsequent started 30 minutes.
No.
Not automatically. Contact can help Operations but does not automatically extend the complimentary period.
No. Operations considers the actual situation and may continue, reorganise, replace the resource or stop waiting.
No. Waiting expiry and No-Show are separate decisions.
For a valid Customer No-Show, 100% of the Booking Price for the affected leg remains due, subject to mandatory law and any more favourable Particular Conditions. A separate waiting charge is not added for the same leg after final No-Show. Another return leg is not automatically cancelled.
Up to 8 passengers, subject to actual luggage, child-seat, equipment, mobility-aid and configuration capacity.
Up to 7 passengers, subject to actual safe capacity.
Yes.
Yes. A standard child seat requested and confirmed as part of the Service has no separate surcharge.
Passenger capacity and luggage capacity are different. Please provide reasonably accurate luggage information.
We first try to find a practical solution. If a different or additional vehicle is genuinely required, an Amendment and additional cost may be necessary. ALPS planning errors are not charged to you.
Yes, when declared and safely transportable within confirmed capacity.
These are On Request and may require a special configuration or Bespoke arrangement.
Yes, subject to practical requirements. Please declare the pet when booking.
Not simply because you travel with a declared pet. A different price may apply only if a genuinely different resource is required.
Yes, subject to applicable law, with no surcharge simply because an assistance animal is required.
Please tell us the functional transport requirements that affect the journey. A medical diagnosis is not required merely to explain transport needs.
Potentially yes, where the confirmed vehicle has sufficient safe capacity.
Only where a vehicle specifically suitable and confirmed for that purpose is provided. Standard Economy and Business vans are not automatically represented as wheelchair-accessible for a passenger remaining seated in the wheelchair.
No surcharge applies simply because of disability. A specialised resource may have a different price if genuinely required and agreed.
A minor request may be possible if it does not materially change destination, duration, resources or commercial scope.
No.
You can request it, but a material change may require an Amendment and revised price.
We may use the nearest reasonably safe and lawful practical pickup/drop-off point.
Yes. A reasonable operational rerouting is not automatically a Customer Amendment and does not by itself create an undisclosed surcharge.
Yes, where accepted and lawful. Crossing a border does not automatically make the Service Bespoke.
Not simply for crossing a border. Normal accepted-route costs are included unless clearly stated otherwise; exceptional third-party costs caused by a specific additional request may be additional if disclosed.
Normally no. Unless expressly guaranteed, you book a vehicle category: Economy Van - Renault Trafic or equivalent, up to 8 passengers; Business / V-Class - Mercedes-Benz V-Class or equivalent, up to 7.
No, unless a specific model/configuration is expressly guaranteed.
A vehicle functionally appropriate for the confirmed Service, considering capacity, luggage/equipment, confirmed needs, service level, safety and legal suitability.
Yes, with no extra charge merely because ALPS provides a higher category for operational reasons.
If suitable and accepted, an appropriate price adjustment may apply. A materially unsuitable vehicle is not treated as full performance.
Not necessarily. ALPS may use an appropriately authorised professional partner.
Not by itself.
No. Partner use does not automatically remove ALPS AZUR's customer-facing contractual responsibilities.
We first try to preserve the journey using an ALPS resource, approved partner, verified lawful provider or, where appropriate, a taxi or similar lawful solution.
No.
A vehicle and chauffeur reserved for an agreed period rather than only one point-to-point transfer.
No. It is a normal shared Service Type for private and professional customers.
Economy Van or Business / V-Class, subject to availability and Service requirements.
3 hours.
3-hour package: Economy Van €225 (equivalent to €75/hour); Business / V-Class €300 (equivalent to €100/hour). From 4 hours, per whole booked hour: Economy Van €70/hour; Business / V-Class €90/hour. A non-whole initial duration is subject to an individual proposal.
20 km for each booked hour, pooled across the complete DISPO booking.
No.
Economy: €2.20/km. Business / V-Class: €3.00/km above the total included allowance.
Yes, along with normal vehicle operating costs. Exceptional customer-requested third-party costs may be additional when disclosed.
Yes. The separate Transfer Waiting Fee is not added for the same booked period.
The booked period still begins at the authoritative DISPO Start Time; lateness does not automatically move the End Time.
Subject to operational availability. Economy: €35 per started 30 minutes. Business / V-Class: €45 per started 30 minutes. Material reorganisation may require an individually priced proposal.
Voluntary early release does not automatically create a proportional refund.
Temporary absence is not automatically a No-Show; booked DISPO time continues.
No automatic public discount formula applies; complex services may be individually quoted.
Passengers must not endanger the chauffeur, other passengers, the vehicle or third parties and must follow reasonable safety instructions.
Yes, where reasonably necessary for safety or legal compliance.
Passengers must comply with applicable seat-belt/restraint law, subject to legal exemptions.
No. Both are prohibited in all vehicles.
No. Actual documented cleaning or damage consequences may apply, without double recovery.
No. Ordinary cleaning is included.
It may apply to serious, objectively documented contamination associated with alcohol or drugs.
A genuine illness or accident is reviewed according to the actual circumstances.
Actual reasonable documented professional cleaning cost may apply.
ALPS may claim actual, reasonable and provable loss, without double recovery.
No. The chauffeur documents and reports; they do not create an arbitrary private settlement.
Contact ALPS AZUR as soon as reasonably possible with booking and item details.
Ordinary found items under ALPS control are normally kept for 30 calendar days from registration.
They receive additional care and are not automatically disposed of after 30 days; appropriate secure handover may be arranged.
No.
A simple nearby handover may be possible without an automatic fee. Courier/postage may be charged at actual reasonable cost. Dedicated chauffeur delivery is a separately priced service.
No.
Our first objective is to preserve your journey through reasonable recovery.
No.
Not simply because recovery costs ALPS more.
No additional charge merely for that reason.
If suitable and accepted, an appropriate price adjustment may apply.
The circumstances are reviewed individually, including Pickup Time, recommendations, customer choice, cause, responsibility, causation, foreseeability, mitigation and evidence. There is no universal automatic compensation table.
No. The actual legal criteria and circumstances must be assessed.
No.
Depending on the case: Price Adjustment, Service Refund, Expense Reimbursement, Goodwill or Compensation Claim.
No. Internal goodwill authority limits are not contractual liability caps.
Not automatically. Necessity, reasonableness, cost and circumstances are reviewed, without removing mandatory legal rights.
Depending on the claim: receipts, replacement transport documents, travel documents, photographs or other relevant evidence. ALPS internal records are not automatically conclusive.
Yes. Corporate customers can book the same core Service Types.
No. Credit, monthly invoicing or deferred terms require a separate agreement.
Not simply for the VIP label. Additional price reflects actual additional resources or commitments.
Yes, if it is expressly confirmed in the Booking or Particular Conditions.
Yes. An Event Project can include multiple Bookings/Movements.
No. A material change may require an Amendment or consolidated Event Change.
Yes, if agreed in advance; scope, hours and price are individually agreed.
Yes. Private Aviation is a context; the Service may be Transfer, Return, DISPO or Bespoke.
No.
No, unless a separate service is expressly agreed and ALPS is legally entitled to provide it.
Yes, where authorised and operationally appropriate.
No.
Only where airport/FBO/security rules permit and it is operationally possible.
Operations may replan where reasonably possible, but the flight movement does not automatically rewrite Pickup Time. Dedicated standby should be agreed in advance.
We first assess recovery/reorganisation; a material airport/route/resource/price change may require an Amendment.
For necessary Service, administration and other lawful purposes described in the Privacy Policy.
No. Chauffeurs and partners receive information reasonably necessary for their role.
Yes, subject to necessary performance, recovery, administration and legal obligations.
Not for promotion simply because you used the Service; appropriate permission or another valid legal basis is required.
Using contact details and channels recorded for the Booking, which may include email, SMS, phone or WhatsApp.
No.
Not automatically. Sending, delivery, accessibility, reading and acceptance are distinct.
Contact ALPS AZUR with enough information to identify the Booking and explain the issue, with relevant supporting material where appropriate.
Yes where reasonably possible, because it may allow recovery.
No, not automatically.
Where the applicable legal conditions are met, a consumer may use the competent consumer-mediation procedure after first making the required complaint directly to ALPS AZUR and where the dispute has not been resolved.
On the owner’s confirmation of the concluded arrangement, the mediator is CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France; https://www.cm2c.net/; online complaint: https://www.cm2c.net/declarer-un-litige.php; email: declarer-un-litige@cm2c.net.
Mediation does not remove the rights available under applicable law.
French law, without excluding mandatory consumer protections that cannot legally be displaced.
No automatic exclusive Nice jurisdiction is imposed on consumers.
A separately negotiated professional agreement may do so where legally valid and applicable.
Yes.
The electronic process should allow review of essential information and correction of relevant errors before the final action.
Yes. Applicable Terms must be available before final confirmation/payment in a form that can be consulted and retained as required.
It must clearly indicate that the order entails a payment obligation and show the relevant amount due at that stage.
No. They are related but distinct events.
No. The applicable version is the version identified for that Booking, subject to mandatory law.
No.
Depending on the Booking: the authoritative Booking, applicable Terms, Particular Conditions/formal quote and valid accepted/activated Amendments.
Yes, for the specific matter it expressly addresses, subject to mandatory law.
Where applicable, yes. The record should be capable of reconstructing the Booking, Terms, Particular Conditions, formation evidence and valid Amendments.
No.
No.
No. Contract retention and personal-data retention are separate.
Independent remaining provisions can continue where the contract can reasonably operate without the invalid clause.
Not automatically.
Yes.
No, not by itself.
An applicable durable electronic contractual confirmation identifying the essential Booking and contractual information.
No. They serve different purposes.
Pickup date/time, pickup/destination, one-way/return, vehicle category, passenger details, declared luggage/special requirements, Booking Price and Particular Conditions.
They flag an estimated capacity concern. Yellow means the fit is borderline; red calls for review, correction or further details or photos. You may acknowledge the warning and continue, subject to human validation of the booking and the vehicle’s actual capacity.
No. Acknowledgment does not waive safety requirements or guarantee carriage. It creates no automatic charge for an extra vehicle. If a material extra resource is genuinely needed, a price change requires an accepted Amendment under the Terms; ALPS AZUR does not charge the customer for its own planning error.